Operations Updates
Announcements, executive memos, and decisions from across Horizon Recovery.
Dr. Elena Carter
· CEOQ2 results: a thank-you to every Horizon teammate
PHP completion rates climbed 11% this quarter and 90-day readmissions dropped to a record low. This is the direct result of clinicians, nurses, and operations teams choosing the harder, more careful path every single day. Thank you.
Marcus Lee
· COOUnified scheduling: Smartsheet sunsets 8/1
Starting August 1, all clinical and support scheduling consolidates into When I Work. Department leads received migration plans on Monday — training office hours run every Tue/Thu through July.
Dr. Priya Shah
· CMONew trauma-informed group facilitation guide
Updated to reflect ACEs research and adolescent-specific adaptations. Required reading for all clinical staff before July 15.
Carlos Vega
· Dir. QAJoint Commission mock survey scheduled 7/02
Environmental rounds at Cedar House at 9am, document tracers at Summit Lodge at 1pm. Leads have prep packets.